Terms and Conditions


  1. Rates are quoted in Philippine Peso.
  2. Full payment policy before check-in. Payment should be settled by check-in through the following:
    • via Cash or Credit Card at Front Desk
    • via GCash and Paypal (account details provided on the payment step)
    • via Bank Deposit at least 3 banking days prior to check-in.
    • payment upon check-in (only for walk-in guests and subject to room availability)
  3. Partial payment of 50% for reservations and the remaining balance upon check-in.
  4. Any payments or deposits made should be confirmed by calling us or emailing us so we can confirm your booking.
  5. Check-in forms will be required to be filled up upon check-in.
  6. Valid photo ID must be presented at Front Desk upon check-in.
  7. Standard check-out time is 12 NN; Check-in time is 2 PM. Early check-in and late check-out may be requested at the Front Office (subject to availability). If available, charges may apply.
  8. For 6-, 12-, and 24-hour stays, guests must inform the front office beforehand about their specific time of arrival. Their 6-, 12-, or 24-hour say period will start at their stated time of arrival, even if they arrive later.
  9. Time extensions are subject to availability. Payment is required upon extension (100 pesos per hour).
  10. Check-in is good for 2 pax, extra person will be charged 500 pesos. Maximum of 1 extra person per room.
  11. Room rate(s) is/are subject to adjustment based on prevailing rates during new travel date(s).
  12. Cancellation Policy: Non-refundable. Any Cancellations made by guests will still be charged.
  13. No Show: Guest who does not arrive within fifteen (15) minutes of the check-in date and time of the Hotel will be charged the total amount of room reservation.
  14. Any appliances or amenities found broken or lost by the guest upon check out will be charged to the guest.
  15. No pets allowed. No smoking allowed.

Contact Us

Zone 5, San Nicolas, Palestina, Pili, Camarines Sur, Philippines

(GLOBE) +63-956-807-6391
(SMART) +63-908-789-4098
(LANDLINE) +63-54-871-4097


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